Julius Berger, Diamond Bank, TOTAL Nigeria, Dana Airline, KIA Motors, AlexReports, Others Win 2016 Nigeria Customer Service Awards
The 2016 Nigerian Customer service Awards and customer experience management conference supported by Bank of Industry (BOI) and AFP Furniture(Julius Berger)held during the 2016 the international customer service week at the Civic Centre Lagos Nigeria. The research awards which feature about 27 sector of the economy, top brand are all at the civic centre on October 5th 2016 to witness the unveiling of the winners and the research process which include company service delivery Process, conduct and Ambience.
According to Aliyu ilias all the company nominated are evaluated by experiencing their service (Nigeria Mystery shoppers Provider) throughout their Branches in the country it cover the whole geopolitical zone, Before the unveiling he also said some companies are here but may not win, they should request for their report both the word and video report to better their service and to those that emerge in this 2016 edition service delivery is a continuous activities they should not relax.
The report of the research is available for all the Nominated and winners of the Awards it will avail companies information about their service level
The conference feature top speakers among which are Chiamaka Ugo-obidike, Dayo Ayeni with Topic Theme: Service delivery in a competitive economy in which the Emotion and subconscious customer experience was discuss, with Digical customer service was also in focus
The list of the winner for the 2016 Nigeria Customer Service Awards. (NCSA)
1.Banks - Diamond Bank 2. Telecomunication – Airtel 3.Internet service Provider - Smile Communication 4.Insurance – Leadway 5.Pension – ARM 6.Courier – DHL 7.Oil&Gas - Total Nigeria plc 8.Most Promising Bank in Nigeria - JAIZ Bank 9.Interior Décor – AFP Furniture-Julius Berger 10.Airline – Dana Airline 11.Automobile – KIA Motor 12. Road Transportation – God is Good Motor 13.Logistics – TSL Logistics 14.Most Promising Logistics company – GIG Logistics 15.Most Promising Travel&Tour Company – Nowahala Tour 16.G Essential Apparels – Most promising fashion Design Company 17.Beverage – Chi limited 18.Agriculture – International institute of tropical Agriculture (IITA) 19.E-commerce – Konga.com 20.Payment platform – Remita 21.Mortgage Bank – FBN Mortgage 22.Super market&store – Shoprite 23.Real Estate – UPDC 24.Pay Televsion – Gotv 25. Alex Report – Entertainment Report Abuja 26.Government Agency – Federal Inland Revenue Service 27.Media – Channels TV 28.Information Technology – Layer3 29.Fast Food&Restaurant – Domino Pizza 30.Hotel Booking – Hotels.ng 31. Health management Organisation – Zenith Medicare